Operations Manager, Spennymoor, County Durham

Job description

Operations Manager

Location: Spennymoor, DL16 6JF

Salary: Up to £48,000 per annum dependent on experience, plus achievable bonus

Shifts: Full-time | Monday to Friday

About us

At Apollo Home Healthcare, we provide high-quality, person-centred care to people in the comfort of their own homes. Every individual we support has unique needs – we tailor every care package to them, building a compassionate and skilled team around their requirements.

We live and work by the 6 Cs: Care, Compassion, Competence, Communication, Courage, and Commitment – and we are looking for people who share those values.

About the role:

The role of Operations Manager is diverse, fast-paced and plays a crucial role in the branch success.

Due to an exciting period of growth and progression, we are looking for an experienced manager to put their stamp on our North East office and continue its success in the delivery of person centred complex clinical care within our clients’ own homes.

You will have the opportunity to make a real difference in people's lives by managing a team of dedicated Office Consultants and Clinical Nurse Specialists, who work closely together to safely implement personalised care packages for our clients.

You will be based at your local Apollo Home Healthcare office in Spennymoor, but at times, travel to our clients’ homes and network of offices will be required.

In this role, you will:

• Manage the escalation of accidents, incidents, and complaints.
• Recruit and retain care staff to assist clients who require complex care packages.
• Establish and maintain robust operational procedures in the office to ensure high-quality service delivery.
• Meet budget goals and manage office-related costs.
• Have overall responsibility for the safe service delivery in line with CQC regulations and company policies and procedures.
• Supervise the introduction of new complex packages safely.
• Participate in meetings and forums to assess service provision.
• Transition to the role of Registered Manager after a successful probation period

What You will Need

• Full UK Driving Licence with access to a vehicle.
• Proven management experience secured within the healthcare or social care sector.
• Demonstrable experience of building and leading an MDT team.
• Strong planning, rota management, and problem-solving skills
• Confidence in managing a caseload of care packages in a fast-paced setting.
• Excellent communication and relationship-building abilities
• Confidence and competence to manage a large budget.
• Flexibility and strong organisational skills, so you can visit the people we support in their home environment, attend MDT meetings, and attend relevant training and operational meetings.
• Ability to work under pressure and adapt quickly to change.

What We Offer

• 25 Days Annual Leave, plus Bank Holidays
• An extra day off on your birthday*
• Bonus Scheme
• Loyalty reward programmes at 3 and 5 years*
• Refer a friend scheme.
• Workplace pension
• Access to private healthcare following successful completion of a 6-month probation.

Apply Now

If you are driven, compassionate, and want to be part of a team that helps deliver life-changing care across the UK, we would love to hear from you.

Please apply with your CV via this job board.

If you would like to learn more about the role or working with Apollo, feel free to contact our Internal Recruitment Team:

Phone: 01902 327396

Email: careers@apollohomehealthcare.com

We look forward to hearing from you and hopefully welcoming you to the Apollo Home Healthcare team.

Equality, Diversity & Inclusion

At Apollo Home Healthcare, we foster an inclusive, supportive environment where everyone is treated with dignity and respect. We welcome applicants from all backgrounds and are committed to equality and diversity throughout our teams.

We promote fairness and opportunity for all — regardless of age, gender, disability, ethnicity, religion, beliefs, marital or partnership status, pregnancy, maternity, or sexual orientation.

We want every team member to feel valued, thrive on their talents, and grow with colleagues from all walks of life.