Complex Care Coordinator, Wolverhampton

Job description

Complex Care Coordinator

Location: Albrighton, WV7 3FA

Salary: From £27,000 + bonus & on-call (DOE)

Hours: Full-time | Monday to Friday

What we offer:

• 25 days annual leave, plus Bank Holidays
• Paid on-call allowance.
• An extra day off for your birthday
• A healthy work-life balance
• Bonus scheme
• Loyalty reward programmes
• Refer-a-friend scheme
• Workplace pension
• Paid DBS

Career Development

Progression opportunities - Many of our management team members started in coordinator roles. We actively support career progression into senior operational and leadership positions. We provide training to all our colleagues, including complex care training by our own Apollo nurses.

About the Role:

As a Complex Care Coordinator, you will play a vital role in ensuring our clients receive safe, high-quality care in their own homes. Working closely with clients, families, healthcare professionals and care teams, you will coordinate complex care packages, manage staffing schedules, and ensure seamless service delivery across the West Midlands region.

You will be based at your local Apollo Home Healthcare office in Albrighton, but travel across the West Midlands region will be an essential part of this role. Therefore, we are seeking applicants who hold a Full UK Driving Licence and have access to their own vehicle.

Key responsibilities include:

• Act as the first point of contact for our clients, their families, and healthcare professionals.
• Effectively manage rotas for your care teams, responding efficiently to any day-to-day changes
• Monitor care delivery to ensure it meets individual care plans and quality standards.
• Actively participate in multi-agency meetings with Integrated Care Boards (ICBs), advocating for client needs and contributing to care planning decisions.
• Support the out-of-hours, on-call service – with no requirement for hands-on care.

 What You will Need

• A Full UK Driving Licence and access to your own vehicle, plus confidence to travel across the West Midlands region
• Previous experience in care coordination, rota management, workforce planning, field supervision, care management, recruitment coordination, or a similar operational role within health or social care.
• Understanding of person-centred care and planning.
• Strong organisational skills, with the ability to manage multiple care packages and respond quickly to changing priorities.
• Confident in making decisions with the ability to think on your feet and solve problems while staying calm and professional.
• Clear communication skills, with the ability to adapt your style to suit different audiences, including families, professionals, and external partners.
• Comfortable negotiating and influencing, particularly when managing rotas or balancing client needs.
• A team player with a positive, proactive approach and the ability to build strong working relationships.

Why join Apollo?

Unlike many care providers, Apollo Home Healthcare specialises in complex care packages, giving our coordinators the opportunity to work closely with healthcare professionals, case managers and commissioners while developing specialist knowledge and leadership skills.

Who are we?

At Apollo Home Healthcare, we provide high-quality, person-centred care to people in the comfort of their own homes. Every individual we support has unique needs – we tailor every care package to them, building a compassionate and skilled team around their requirements.

We live and work by the 6 Cs: Care, Compassion, Competence, Communication, Courage, and Commitment – and we are looking for people who share those values.

How to Apply:

If you have excellent communication and customer service skills, as well as some experience in the healthcare field, and are motivated, compassionate, and looking to join a supportive and dedicated team, we would love to hear from you. Please apply with your CV via this job board.

Equality, Diversity & Inclusion:

At Apollo Home Healthcare, we are committed to fostering an inclusive, supportive, and respectful environment where everyone is valued. We welcome applicants from all backgrounds and promote equality, diversity, and fairness across our teams.

We believe in providing opportunities for every team member to thrive, grow, and succeed alongside colleagues from all walks of life.