Complex Care Coordinator, Bromley, Greater London

Job description

Complex Care Coordinator

Croydon, South London

£28,000 - £32,000 plus bonus

Full time – Monday to Friday, 9-5pm

(As our South East branch grows, you will be required to play a key role in the shared, on-call rota)

If you’re inspired by the idea of helping others live safely and with dignity, our Complex Care Coordinator gives you the chance to make that impact every day.

You will play a pivotal role in rota management, scheduling and matching HCAs and nurses to our care packages, communicating with the families of the people we support and advocating for their needs during multi-agency meetings. You will build strong relationships with your clients and become an extension of their families and support network.

You’ll work closely with our management team and travel across Greater London & the home counties (Kent, Surrey, Essex, Herts, Berkshire, Sussex), so a Full UK Driving Licence and your own vehicle are essential.

Duties and responsibilities:

• Client support as the first point of contact for clients, families, and professionals
• Rota management with confident, fast decision‑making
• Monitoring care delivery to meet care plans and quality standards
• Attending multi‑agency ICB meetings
• Supporting the out‑of‑hours on‑call service (no hands‑on care)

Background and experience:

• Proven Care Coordinator experience
• Strong scheduling and organisational skills
• Clear, adaptable communication
• Calm, solution‑focused decision‑making
• Understanding of person‑centred care and care planning
• Confident negotiation and influencing skills
• Ability to build strong working relationships

In return for your extensive skills, qualifications and experience, you will be rewarded with:

Progression opportunities, 25 days annual leave plus Bank Holidays, bonus scheme, birthday day off, loyalty rewards, refer‑a‑friend scheme, workplace pension, paid DBS, and a healthy work‑life balance.

Apply now:

Join Apollo Home Healthcare, where we deliver high‑quality, person‑centred care in clients’ homes. Guided by the 6 Cs - Care, Compassion, Competence, Communication, Courage, Commitment.

If you’re passionate about delivering high‑quality care, apply today with your CV or get in touch on:

01902 327396

careers@apollohomehealthcare.com